Service Bulletin:
Hardware speed limitation
Applies to:
EyeTech products which meet all of the following criteria:
1. EyeTech TM2 or TM3 hardware version 1.0 or no hardware version. (Check the label on the back of your EyeTech system.)
2. Quick Glance 5.0 or later software.
Problem Description:
Due to the speed enhancements of our latest software, a situation could occur on older hardware after a few minutes of operation where the image becomes dark and grainy resulting in decreased tracking performance.
Resolution:
Adjust the image height to greater than 30 in order to reduce the speed of the camera to acceptable levels. The image height setting is located inside of the Quick Glance software under settings/advanced settings/camera settings tab.