Success Coaches

Always a Person, Never a Bot

At EyeTech, we offer unlimited, lifetime support for every device user, their family members, and supporting clinicians. We are committed to ensuring that our speech devices and software adapt and stay in sync as the user needs change over time. Supporting the best minds means tailoring tools to meet our clients’ needs. 

Our Success Coaches are available to help show you how to make the best use of the software and personalize it to your specific needs. In addition to customization, our Success Coaches can also help with any technical questions you may have. We’re here to help, every step of the way!

For your convenience, the Success Coach team can be contacted in four ways:

Use the Success Coach scheduler at the bottom of this page to book a 1:1 session on the calendars of one of the Success Coach team members. They will be able to remote into your device during the session to provide live support.

Use the chat at the bottom of this page to get quick questions answered by the Success Coaches without having to book a dedicated session.

Not in front of your computer? Give the Success Coach team a call at 888.539.3832 and select extension 2 to be directly connected.

You can also contact us via email at [email protected].

For The AAC Communicator

Our Success Coaches can assist device users with:

  • Software training
  • Device positioning
  • Calibration
  • Technical support
  • Symbol software editing and tutorials

For The SLP

Our Success Coaches are available as a resource for Speech Pathologists to help with:

  • Evaluations
  • Symbol software editing/tutorials
  • Tips for device positioning/calibration
  • Technical support

For The Caregiver

Our Success Coaches also offer support to family members and care givers, including:

  • Tips for best device positioning/calibration
  • Manipulating the mount
  • Programming environmental controls
  • Syncing the user’s cell phone to the device
  • Symbol software editing/tutorials
  • Technical Support

In The Field

Our field service technicians are located across the country to help with all of your set up needs. When you receive your new EyeOn speech generating device, EyeTech will set up an appointment for a field service technician to meet at your home to set up the wheelchair mount or floor mount and attach the device to the mount. After the field service technician has completed the physical set up of the mount and device, an EyeTech Success Coach will connect with you virtually to help you get started with the speech generating software and eye gaze. 

Success Is A Click Away!

Use the online scheduler to book a 1 on 1 session with one of our Success Coach team members or view training and support materials.


Meet Reuben

Before we met Reuben, he was locked in and struggling with his newly diagnosed disease.

Now with his EyeOn Elite, he is:

  • Making and receiving phone calls to stay connected
  • Using eye gaze with all of his favorite apps
  • He is even getting his PhD in Educational Leadership Policy!