We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, or phone number ("Personal Information").
By accepting this policy, you also agree that the we use your personal information to contact you for marketing and marketing analytic purposes. The purpose for this is to enhance the experience and optimize the quality of our services. If you for any reason wish not to receive any marketing, please contact us with the subject that you do not wish to be contacted with any promotional purposes by sending an email to [email protected].
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
This Privacy Statement governs the processing of Personal Information we collect from our customers throughout the process of conducting customer support and handling of data that is left on devices returned to EyeTech Support for repair (RMA).
EyeTech is committed to protecting our customer’s data.
Information Collection and Use
Personal Information we request may include your email address, name, home address and telephone number.
Throughout the troubleshooting process, questions may be asked related to the medical condition of those using our devices, but only if it is believed to have a direct relation to the troubleshooting of any issues.
This information is not shared externally and is only shared with the EyeTech employees that may need this information to diagnose or troubleshoot the issue.
Access to Personal Data
EyeTech’s only means of accessing personal data on your device would be through a remote support session or when a device is sent back to EyeTech for repair (RMA).
EyeTech will not collect any information on the device that is not directly related to the issue diagnosis or troubleshooting of an issue.
If a device is received by EyeTech and will not be returned to that customer, EyeTech will sanitize the data on the hard drive of the device to permanently remove all data. This method includes an erasure of the drive mapping table and erases all blocks that have been written to the drive to ensure secure removal and protection of data.